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Privacy Policy

Privacy Policy
Last updated: 9.18.2024

At The Tenuiflora Shop, your privacy is important to us, and we’re committed to keeping your personal information safe. This policy explains what data we collect, how we use it, and how we protect your information when you visit our site or make a purchase.

By using our website, you’re agreeing to the way we handle your information, so we encourage you to read this policy carefully.

1. What Information We Collect

We collect two main types of information:

1.1 Personal Information You Provide:
This is the information you share with us when you:

  • Register an account
  • Place an order
  • Sign up for our newsletter
  • Contact us for support
  • Participate in surveys or promotions
  • Leave reviews or comments

This can include your:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment details (like your credit card number and billing address)
  • Order history and communication preferences

1.2 Information Automatically Collected:
When you browse our site, we collect some data automatically, including:

  • Your IP address
  • Browser type and version
  • Operating system and device type
  • Pages you view and how long you spend on them
  • How you found our site (like the search terms you used)

2. How We Use Your Information

Here’s how we use the information we collect:

2.1 To Provide Our Service:

  • Processing your orders
  • Managing your account
  • Providing customer support

2.2 To Improve Your Experience:

  • Analyzing how people use our site
  • Personalizing your experience based on your preferences

2.3 For Marketing:

  • Sending you updates, promotions, and newsletters (if you’ve agreed to receive them)

2.4 For Legal and Security Reasons:

  • Making sure we comply with laws
  • Protecting against fraud and ensuring site security

3. Cookies and Tracking Technologies

We use cookies (small files stored on your device) and other tools to:

  • Keep track of your preferences
  • Improve our site’s performance
  • Help us understand how people are using the site

You can control how cookies are used through your browser settings. Keep in mind that disabling cookies may affect how well our site works for you.

4. Sharing Your Information

We don’t sell your information. However, we do share your data with trusted service providers who help us run our business. These may include:

  • E-commerce platforms (like Big Cartel)
  • Payment processors
  • Analytics tools
  • Email marketing services

These providers only have access to your information to do their job, and they’re required to keep it secure.

5. How Long We Keep Your Information

We hold on to personal data:

  • For registered users: Until you ask us to delete it.
  • For guest checkouts: For 90 days after your order is completed.

Some information, like financial records, may need to be kept longer for legal or business reasons (e.g., taxes, dispute resolution).

6. Your Rights

You have control over your personal information. This means you can:

  • Access: Request a copy of the data we hold about you.
  • Correct: Ask us to fix any incorrect or incomplete data.
  • Delete: Request the deletion of your personal information under certain circumstances.
  • Limit: Ask us to restrict how we use your data in certain situations.

To exercise these rights, just reach out to us at [email protected].

7. Data Security

We use technical measures like encryption and secure servers to protect your data. While we do our best to keep your information safe, no system is 100% secure. If there’s ever a data breach that affects your information, we’ll notify you as required by law.

8. Children’s Privacy

Our site isn’t meant for kids under 13, and we don’t knowingly collect their information. If you believe we’ve received data from a child, let us know, and we’ll take action to remove it.

9. International Data Transfers

We only process data within the U.S. and don’t transfer personal data outside of the country.

10. Updates to This Policy

We may update this policy from time to time, and we’ll note any changes with a new “Last updated” date. Check back periodically to stay informed about how we’re protecting your data.

11. How to Contact Us

Got questions or concerns about your privacy? Get in touch with us at [email protected]. We’re here to help!

12. Legal Stuff

This Privacy Policy is governed by U.S. law. Any disputes about this policy will be handled in Delaware courts.

13. Your Consent

By using our site, you agree to the collection and use of your information as described here. If you don’t agree, please don’t use our site.